SHIPPING & RETURNS
Dee Zee, Inc. strives for your satisfaction and offers a 30 day Return Policy from date of product receipt. Returns are subject to conditions specified in the Return Policy below.
ShippingAll Dee Zee products ship using standard ground service. In-stock products typically ship within two business days from order placement. You will receive an email upon shipment of the product identifying the carrier and corresponding tracking number. Multiple products on a single order may result in separate tracking numbers and/or carriers.
Some Dee Zee products are required to ship via truck freight based on dimensions or weight. A flat charge for this service will be identified during product check out. International orders will not be accepted online. Orders shipping to Hawaii or Alaska may incur additional fees where a customer service representative will contact you after the order is placed. Please call 1-800-779-2102 for shipping rate assistance.
Backorder NotificationYou will be notified via email if your ordered product is currently on backorder. A secondary email will be sent when your order has been shipped and will include all correlating product tracking information. This may include separate tracking numbers if your order consists of multiple backorders items.
Order CancellationAny orders requesting to be canceled must be carried out prior to preparing shipment of your ordered products to receive full credit. Order cancellations can only be accomplished by contacting a customer service representative at 1-800-779-2102. Your order status will be verified to determine the aforementioned criteria.
Dee Zee Return PolicyThere is a 15% restocking fee on all returned merchandise. Items must be returned in new condition with all original packaging, literature, hardware and parts. Products that have been opened or installed are subject to inspection to determine percentage of credit. All first-line products are covered under Dee Zee’s full Warranty Policy.
Installation and shipping expenses cannot be claimed and are non-refundable. This applies to all exchanges, returns or warranty claims. Customers are responsible for all return shipping charges during exchanges or returns. See the Defective Merchandise or Damaged Shipment sections below for any exceptions.
Prior to shipping any product back to Dee Zee, a Return Goods Authorization Number (RGA#) is required. This number will allow Dee Zee to track and identify your product return as it is processed thru the return/exchange system.
All returns must be received within 14 days from the date of an issued RGA# and returns/exchanges must be initiated no later than 30 days from receipt of product.
Replacement Parts Return PolicyAll replacement piece parts are non-returnable, non-refundable. This includes, but not limited to, tool box latches, shocks, strikers, keys, hooks, gaskets; running board/nerf bar step pads. These products will require acknowledgement during checkout. Please call 1-800-779-2102 if you have fitment questions.
Outlet Specials Return PolicyProducts identified with blemishes or imperfections are non-returnable and non-refundable items. These sales are final.
Return ProcedureTo initiate a return, you must call 1-800-779-2102 to request your RGA#. Be prepared to provide your order number and the reason for your return to process accordingly.
Ensure your product is packaged appropriately to avoid any shipping damages. Utilize the carrier that delivered the original package. Place the RGA# provided clearly on a pre-paid packing label for the appropriate carrier. Ship the item to the address provided by the representative during receipt of your RGA#.
All returns must be received within 14 days from the date of an issued RGA# and we suggest you insure all returns for the full purchase price of the product. Products arriving damaged subject to returning percentage of credit. Your package will be refused if it arrives without a posted RGA#. Original and return shipping charges are non-refundable.
It may take up to 14 days once your return is received to evaluate and process for return credit.
Damaged ShipmentIn the event the product was damaged upon delivery, notify a customer service representative within 72 hours of arrival of the delivery at 1-800-779-2102. Make notes of any shipping damage with the delivery carrier if you recognize obvious product damage during arrival inspection. If you elect to refuse the delivery, please promptly notify customer service.
A representative will issue a call tag to have your item picked up and provide a RGA# with instructions to carry out the return via the appropriate carrier. Please prepare the package for pick-up and save a copy of the new tracking number in case it is needed during your claim.
Once the damaged product is received, your replacement product will be shipped out as soon as possible. You will be notified via email for any backorder status on replacement products and new shipment tracking information.
We apologize for any inconvenience or delays that shipping damages may cause. Only product exchanges will be granted in incidences of shipping damage. If a refund is requested, all applicable restocking fees and return shipment fees will apply as standard return procedure.
Defective MerchandiseAll new Dee Zee products are protected from manufacturer defects under our full Warranty Policy. If your purchase arrives in a condition reflecting a manufacturing defect, follow the standard return procedure. A representative will issue a call tag to have your item picked up and provide a RGA# with instructions to carry out the return via the appropriate carrier. Once the original product is received, a replacement part will be shipped out at no charge to fulfill your order.
Installation instructions for all part numbers can be downloaded online. Enter your appropriate part number in the search criteria to draw up your instructions. Note: Some universal fitting storage boxes, replacement parts and accessories do not have installation instructions.
WEBSITE TERMS & CONDITIONS
Welcome to our Website located at www.deezee.com and the related web pages (collectively, “this Website"). This Website is operated by Dee Zee, Inc. Throughout this Website, the terms “we,” “us” and “our” refer to Dee Zee. Your access to and use of this Website is conditioned upon your exclusive acceptance of all the terms, conditions, policies and notices stated here. By using this Website, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, please stop using this Website immediately.
Accuracy, Completeness and Timeliness of Information on This SiteDee Zee is not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information necessarily is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on the site. You agree that it is your responsibility to monitor changes to the site.
Use of Materials on the SiteAll content on this site (including, without limitation, text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code and software, as well as the selection and arrangement thereof), is the exclusive property of and owned by Dee Zee, its licensors or its content providers and is protected by copyright, trademark and other applicable laws. You may access, copy, download and print the material contained on the site, provided you do not modify or delete any copyright, trademark or other proprietary notice that appears on the material you access, copy, download or print. Any other use of content on the site, including but not limited to the modification, distribution, transmission, performance, broadcast, publication, uploading, licensing, reverse engineering, transfer or sale of, or the creation of derivative works from, any material, information, software, products or services obtained from the site, or use of the site for purposes competitive to Dee Zee, is expressly prohibited. Dee Zee reserves the right to refuse or cancel any person's registration for this site, remove any person from this site or prohibit any person from using this site for any reason whatsoever. You may not use contact information provided on the site for unauthorized purposes, including marketing. Dee Zee reserves the right, in its sole discretion, to limit or terminate your access to or use of the site at any time without notice.
Conduct on this WebsiteSome features that may be available on this site require registration. By registering at and in consideration of your use of the site you agree to provide true, accurate, current and complete information about yourself. Some features on this site require use of a password. You are responsible for protecting your password. You agree that you will be responsible for any and all statements made, and acts or omissions that occur, through the use of your password. If you have any reason to believe or become aware of any loss, theft or unauthorized use of your password, notify Dee Zee immediately. Dee Zee may assume that any communications Dee Zee receives under your password have been made by you unless Dee Zee receives notice otherwise.
Trademarks and CopyrightsTrademarks, logos and service marks displayed on this site are registered and unregistered trademarks of Dee Zee, Inc., its licensors or content providers, or other third-parties. All of these trademarks, logos and service marks are the property of their respective owners. This site and all of its content, including but not limited to text, design, graphics, interfaces and code, and the selection and arrangement thereof, is protected as a compilation under the copyright laws of the United States and other countries.
LIMITATION OF LIABILITYYOU ACKNOWLEDGE AND AGREE THAT YOU ASSUME FULL RESPONSIBILITY FOR YOUR USE OF THE SITE. YOU ACKNOWLEDGE AND AGREE THAT ANY INFORMATION YOU SEND OR RECEIVE DURING YOUR USE OF THE SITE MAY NOT BE SECURE AND MAY BE INTERCEPTED BY UNAUTHORIZED PARTIES. YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SITE IS AT YOUR OWN RISK. Dee Zee, Inc. DISCLAIMS ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES CONTAINED WITHIN ELECTRONIC FILES AT THE WEB SITE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY DAMAGES WHATSOEVER, AND IN PARTICULAR THE COMPANY SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOSS OF REVENUE, OR LOSS OF USE, ARISING OUT OF, OR RELATED TO, THIS WEB SITE OR ANY OTHER WEB SITE OF THE COMPANY OR THE INFORMATION CONTAINED THEREIN, WHETHER SUCH DAMAGES ARISE IN CONTRACT, NEGLIGENCE, TORT, UNDER STATUTE, IN EQUITY, AT LAW OR OTHERWISE. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY OF THE ABOVE CLAIMS OR ANY DISPUTE WITH DEE ZEE IS TO DISCONTINUE YOUR USE OF THE SITE.
Entire AgreementThese terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement.
Dee Zee reserves the right, at its sole discretion, to change, modify, add or remove any portion of these Terms and Conditions, in whole or in part, at any time, by posting revised terms on the site. It is your responsibility to check periodically for any changes we make to the Terms. By continuing to use this Website after we post any changes, you accept this agreement, as modified.
What we collectWe may collect information from you when you place an order or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What we do with the information we gatherWe require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To personalize your experience. Your information helps us to better respond to your individual needs. We may use the information to customize the website according to your account activity.
- To improve our products and services. We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
- To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To send periodic emails. Your email information will be used to send you items including, but not limited to, promotions, product information, special offers, surveys or other information which we think you may find interesting or useful.
- For market research. We may contact you by email, phone, fax or mail to better understand market tendencies based on your demographic information supplied.
SecurityWe are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information on our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Links to other websitesOur website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible or liable for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. We also must disclaim any responsibility for the content and activities of any posted linked sites. We do, however, seek to protect the integrity of our site and welcome any feedback about your experience with these linked sites.
Controlling your personal informationYou may choose to restrict the collection or use of your personal information in the following ways:
- If you wish not to partake in receiving Dee Zee, Inc. direct email marketing materials, you have the option to not be included when completing any personal information form. When asked if you would like to be sent updates via email, you must select “No” to avoid any further contact from Dee Zee, Inc. regarding marketing programs via email.
- If you have previously agreed to us using your personal information for direct email marketing purposes, you may change your mind at any time by electing the feature to opt out at the bottom of any received email.
We will not sell, trade, or otherwise distribute your personally identifiable information to third parties. Your information is fully protected confidentially unless, however, we have your permission, comply with the law, enforce our site policies or protect our rights, or others rights. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses via demographic data. If you believe that any information we are holding on you is incorrect or incomplete, please log-in to your account to adjust or email us as soon as possible utilizing information under our Contact Us link. We will promptly correct any information found to be incorrect.
Terms and ConditionsPlease also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
- WEBSITE TERMS & CONDITIONS