Shipping & Returns / General Policies

SHIPPING & RETURNS

Dee Zee, Inc. strives for your satisfaction and offers a 30 day Retu Policy from date of product receipt. Retu s are subject to conditions specified in the Retu Policy below.

SHIPPING

All Dee Zee products ship using standard ground service to the contiguous United States. In-stock products typically ship within two business days from order placement. Physical addresses must be listed for all common carriers and PO Box delivery is not available.

Some Dee Zee products are required to ship via truck freight based on dimensions or weight and may experience longer transit times. These items are shipped by the best common carrier for your location. Please provide an accurate daytime phone number for the LTL carrier to contact you for a delivery appointment.

You will receive an email notification upon shipment of the product identifying the carrier and corresponding tracking number. Multiple products on a single order may result in separate tracking numbers and/or carriers.

*Orders shipping within the state of Iowa have sales tax applied.

ORDER RESTRICTIONS

Website orders are not available for inte ational orders, Alaska, Hawaii or unincorporated US territories. We are unable to ship to APO/FPO addresses or PO Boxes.

CANADA | ALASKA | HAWAII

Orders shipping to Canada, Alaska or Hawaii are not accepted online. Please reference our Dealer Locator at http://www.deezee.com/dealer_locator.php to find a dealer near you or contact customer service for more information at
1-800-779-2102.

FREE SHIPPING OFFERS

Free shipping offers may be available on qualifying orders. Dee Zee reserves the right to enable or change free shipping offers at any time. Order must meet any published requirements to qualify for an adjusted total in the shopping cart during check out.

Exclusions: Dee Zee's logo shop apparel items do not qualify for free shipping. You will be redirected to an alte ate website to place your order.

Free shipping is limited to orders within the contiguous United states. Shipping offer excludes inte ational, Canada, Alaska, Hawaii, unincorporated US territories, Puerto Rico and APO/FPO orders.

PRICING ERRORS

Dee Zee makes every effort to portray items as accurately as possible within the online catalog. In the event DeeZee.com publishes an incorrect price, Dee Zee reserves the right to refuse or cancel products on the order that were listed incorrectly. Dee Zee reserves the right to cancel such products at any stage during the order and if credit card information has been captured, Dee Zee will issue credit for the same amount back onto the credit card for the cancelled item(s).

BACKORDER NOTIFICATION

You will be notified via email if product on your order is currently on backorder, including an estimate shipping date. Note: Shipping date estimates are not guaranteed and subject to change. We strive to carefully build and ship backorder products as quickly as possible.

A secondary email will be sent when items on your order have been shipped and will include all carrier and product tracking information. Your shipment may include separate tracking numbers if your order consists of multiple items.

Aging backorder items may require future credit card authorizations. Your initial authorization will be fully reversed and replaced with an updated authorization to ensure the funds are available. Note: this is not a charge to your credit card, only a hold for the funds required to fulfill your order.

ORDER CANCELLATION

Any orders requesting to be canceled must be carried out prior to preparing shipment of your ordered products to receive full credit. Order cancellations can only be accomplished by contacting a customer service representative at 1-800-779-2102. Your order status will be verified to determine the aforementioned criteria.

DEE ZEE RETURN POLICY

Items must be retu ed in new condition with all original packaging, literature, hardware and parts. Products that have been opened or installed are subject to inspection to determine percentage of credit. There is a 15% restocking fee on all retu ed merchandise.

Installation and shipping expenses cannot be claimed and are non-refundable. This applies to all exchanges, retu s or warranty claims. Customers are responsible for all retu shipping charges during exchanges or retu s. See the Defective Merchandise or Damaged Shipment sections below for any exceptions.

Prior to shipping any product back to Dee Zee, a Retu Goods Authorization Number (RGA#) is required. This number will allow Dee Zee to track and identify your product retu as it is processed thru the retu /exchange system.

All retu s must be received within 14 days from the date of an issued RGA# and retu s/exchanges must be initiated no later than 30 days from receipt of product.

REPLACEMENT PARTS RETURN POLICY

All replacement piece parts are non-retu able, non-refundable. This includes, but not limited to, tool box latches, shocks, strikers, keys, hooks, gaskets; running board/nerf bar step pads. These products will require acknowledgement during checkout. Please call 1-800-779-2102 if you have fitment questions.All first-line products are covered under Dee Zee's full Warranty Policy.

OUTLET SPECIALS RETURN POLICY

Products identified with blemishes or imperfections are non-retu able and non-refundable items. These sales are final.

RETURN PROCEDURE

To initiate a retu , you must call 1-800-779-2102 to request your RGA#. Be prepared to provide your order number and the reason for your retu to process accordingly.

Ensure your product is packaged appropriately to avoid any shipping damages. Utilize the carrier that delivered the original package. Place the RGA# provided clearly on a pre-paid packing label for the appropriate carrier. Ship the item to the address provided by the representative during receipt of your RGA#.

All retu s must be received within 14 days from the date of an issued RGA# and we suggest you insure all retu s for the full purchase price of the product. Products arriving damaged subject to retu ing percentage of credit. Your package will be refused if it arrives without a posted RGA#. Original and retu shipping charges are non-refundable.

It may take up to 14 days once your retu is received to evaluate and process for retu credit.

DAMAGED SHIPMENT

In the event the product was damaged upon delivery, notify a customer service representative within 72 hours of arrival of the delivery at 1-800-779-2102. Make notes of any shipping damage with the delivery carrier if you recognize obvious product damage during arrival inspection. If you elect to refuse the delivery, please promptly notify customer service.

A representative will issue a call tag to have your item picked up and provide a RGA# with instructions to carry out the retu via the appropriate carrier. Please prepare the package for pick-up and save a copy of the new tracking number in case it is needed during your claim.

Once the damaged product is received, your replacement product will be shipped out as soon as possible. You will be notified via email for any backorder status on replacement products and new shipment tracking information.

We apologize for any inconvenience or delays that shipping damages may cause. Only product exchanges will be granted in incidences of shipping damage. If a refund is requested, all applicable restocking fees and retu shipment fees will apply as standard retu procedure.

DEFECTIVE MERCHANDISE

All new Dee Zee products are protected from manufacturer defects under our full Warranty Policy. If your purchase arrives in a condition reflecting a manufacturing defect, follow the standard retu procedure. A representative will issue a call tag to have your item picked up and provide a RGA# with instructions to carry out the retu via the appropriate carrier. Once the original product is received, a replacement part will be shipped out at no charge to fulfill your order.

INSTRUCTIONS

Installation instructions for all part numbers can be downloaded online. Enter your appropriate part number in the search criteria to draw up your instructions. Note: Some universal fitting storage boxes, replacement parts and accessories do not have installation instructions.