• SHIPPING & RETURNS
    Dee Zee, Inc. strives for your satisfaction and offers a 30 day Return Policy from date of product receipt. Returns are subject to conditions specified in the Return Policy below.

    SHIPPING

    All Dee Zee products ship using standard ground service to the contiguous United States. In-stock products typically ship within two business days from order placement. Physical addresses must be listed for all common carriers and PO Box delivery is not available.

    Some Dee Zee products are required to ship via truck freight based on dimensions or weight and may experience longer transit times. These items are shipped by the best common carrier for your location. Please provide an accurate daytime phone number for the LTL carrier to contact you for a delivery appointment.

    You will receive an email notification upon shipment of the product identifying the carrier and corresponding tracking number. Multiple products on a single order may result in separate tracking numbers and/or carriers.

    ORDER RESTRICTIONS

    Website orders are not available for international orders, Alaska, Hawaii or unincorporated US territories. We are unable to ship to APO/FPO addresses or PO Boxes.

    CANADIAN | ALASKA | HAWAII

    Orders shipping to Canada, Alaska or Hawaii are not accepted online. Please reference our Dealer Locator at http://www.deezee.com/dealer_locator.php to find a dealer near you or contact customer service for more information at 1-800-779-2102.

    FREE SHIPPING OFFERS

    Free shipping offers may be available on qualifying orders. Dee Zee reserves the right to enable or change free shipping offers at any time. Order must meet any published requirements to qualify for an adjusted total in the shopping cart during check out.

    Free shipping is limited to orders within the contiguous United states. Shipping offer excludes international, Canada, Alaska, Hawaii, unincorporated US territories, Puerto Rico and APO/FPO orders.

    PRICING ERRORS

    Dee Zee makes every effort to portray items as accurately as possible within the online catalog. In the event DeeZee.com publishes an incorrect price, Dee Zee reserves the right to refuse or cancel products on the order that were listed incorrectly. Dee Zee reserves the right to cancel such products at any stage during the order and if credit card information has been captured, Dee Zee will issue credit for the same amount back onto the credit card for the cancelled item(s).

    BACKORDER NOTIFICATION

    You will be notified via email if your ordered product is currently on backorder. A secondary email will be sent when your order has been shipped and will include all correlating product tracking information. This may include separate tracking numbers if your order consists of multiple backordered items.

    Aging backorder items may require future credit card authorizations. Your initial authorization will be fully reversed and replaced with an updated authorization to ensure the funds are available. Note: this is not a charge to your credit card, only a hold for the funds required to fulfill your order.

    ORDER CANCELLATION

    Any orders requesting to be canceled must be carried out prior to preparing shipment of your ordered products to receive full credit. Order cancellations can only be accomplished by contacting a customer service representative at 1-800-779-2102. Your order status will be verified to determine the aforementioned criteria.

    DEE ZEE RETURN POLICY

    There is a 15% restocking fee on all returned merchandise. Items must be returned in new condition with all original packaging, literature, hardware and parts. Products that have been opened or installed are subject to inspection to determine percentage of credit. All first-line products are covered under Dee Zee's full Warranty Policy.

    Installation and shipping expenses cannot be claimed and are non-refundable. This applies to all exchanges, returns or warranty claims. Customers are responsible for all return shipping charges during exchanges or returns. See the Defective Merchandise or Damaged Shipment sections below for any exceptions.

    Prior to shipping any product back to Dee Zee, a Return Goods Authorization Number (RGA#) is required. This number will allow Dee Zee to track and identify your product return as it is processed thru the return/exchange system.

    All returns must be received within 14 days from the date of an issued RGA# and returns/exchanges must be initiated no later than 30 days from receipt of product.

    REPLACEMENT PARTS RETURN POLICY

    All replacement piece parts are non-returnable, non-refundable. This includes, but not limited to, tool box latches, shocks, strikers, keys, hooks, gaskets; running board/nerf bar step pads. These products will require acknowledgement during checkout. Please call 1-800-779-2102 if you have fitment questions.

    OUTLET SPECIALS RETURN POLICY

    Products identified with blemishes or imperfections are non-returnable and non-refundable items. These sales are final.

    RETURN PROCEDURE

    To initiate a return, you must call 1-800-779-2102 to request your RGA#. Be prepared to provide your order number and the reason for your return to process accordingly.

    Ensure your product is packaged appropriately to avoid any shipping damages. Utilize the carrier that delivered the original package. Place the RGA# provided clearly on a pre-paid packing label for the appropriate carrier. Ship the item to the address provided by the representative during receipt of your RGA#.

    All returns must be received within 14 days from the date of an issued RGA# and we suggest you insure all returns for the full purchase price of the product. Products arriving damaged subject to returning percentage of credit. Your package will be refused if it arrives without a posted RGA#. Original and return shipping charges are non-refundable.

    It may take up to 14 days once your return is received to evaluate and process for return credit.

    DAMAGED SHIPMENT

    In the event the product was damaged upon delivery, notify a customer service representative within 72 hours of arrival of the delivery at 1-800-779-2102. Make notes of any shipping damage with the delivery carrier if you recognize obvious product damage during arrival inspection. If you elect to refuse the delivery, please promptly notify customer service.

    A representative will issue a call tag to have your item picked up and provide a RGA# with instructions to carry out the return via the appropriate carrier. Please prepare the package for pick-up and save a copy of the new tracking number in case it is needed during your claim.

    Once the damaged product is received, your replacement product will be shipped out as soon as possible. You will be notified via email for any backorder status on replacement products and new shipment tracking information.

    We apologize for any inconvenience or delays that shipping damages may cause. Only product exchanges will be granted in incidences of shipping damage. If a refund is requested, all applicable restocking fees and return shipment fees will apply as standard return procedure.

    DEFECTIVE MERCHANDISE

    All new Dee Zee products are protected from manufacturer defects under our full Warranty Policy. If your purchase arrives in a condition reflecting a manufacturing defect, follow the standard return procedure. A representative will issue a call tag to have your item picked up and provide a RGA# with instructions to carry out the return via the appropriate carrier. Once the original product is received, a replacement part will be shipped out at no charge to fulfill your order.

    INSTRUCTIONS

    Installation instructions for all part numbers can be downloaded online. Enter your appropriate part number in the search criteria to draw up your instructions. Note: Some universal fitting storage boxes, replacement parts and accessories do not have installation instructions.

  • GENERAL POLICIES
    • WEBSITE TERMS & CONDITIONS
      Welcome to our Website located at www.deezee.com and the related web pages (collectively, “this Website"). This Website is operated by Dee Zee, Inc. Throughout this Website, the terms “we,” “us” and “our” refer to Dee Zee. Your access to and use of this Website is conditioned upon your exclusive acceptance of all the terms, conditions, policies and notices stated here. By using this Website, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, please stop using this Website immediately.

      Accuracy, Completeness and Timeliness of Information on This Site

      Dee Zee is not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information necessarily is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on the site. You agree that it is your responsibility to monitor changes to the site.

      Use of Materials on the Site

      All content on this site (including, without limitation, text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code and software, as well as the selection and arrangement thereof), is the exclusive property of and owned by Dee Zee, its licensors or its content providers and is protected by copyright, trademark and other applicable laws. You may access, copy, download and print the material contained on the site, provided you do not modify or delete any copyright, trademark or other proprietary notice that appears on the material you access, copy, download or print. Any other use of content on the site, including but not limited to the modification, distribution, transmission, performance, broadcast, publication, uploading, licensing, reverse engineering, transfer or sale of, or the creation of derivative works from, any material, information, software, products or services obtained from the site, or use of the site for purposes competitive to Dee Zee, is expressly prohibited. Dee Zee reserves the right to refuse or cancel any person's registration for this site, remove any person from this site or prohibit any person from using this site for any reason whatsoever. You may not use contact information provided on the site for unauthorized purposes, including marketing. Dee Zee reserves the right, in its sole discretion, to limit or terminate your access to or use of the site at any time without notice.

      Conduct on this Website

      Some features that may be available on this site require registration. By registering at and in consideration of your use of the site you agree to provide true, accurate, current and complete information about yourself. Some features on this site require use of a password. You are responsible for protecting your password. You agree that you will be responsible for any and all statements made, and acts or omissions that occur, through the use of your password. If you have any reason to believe or become aware of any loss, theft or unauthorized use of your password, notify Dee Zee immediately. Dee Zee may assume that any communications Dee Zee receives under your password have been made by you unless Dee Zee receives notice otherwise.

      Materials You Submit

      If you submit materials, you grant Dee Zee and its affiliates unrestricted, nonexclusive and royalty-free use of your materials for any purpose whatsoever, even if your transmission states otherwise. You further agree that Dee Zee is free to use any ideas, concepts, know-how that you or individuals acting on your behalf provided to Dee Zee. Dee Zee will have no obligation to return your idea to you or respond to you in any way. Dee Zee has no obligation to keep your idea confidential. All personal information provided via this site will be handled in accordance with this Website's online Privacy Policy.

      Links

      This site may contain links to other Websites (“Linked Sites”), some of which are operated by Dee Zee or its affiliates and others of which are operated by third-parties. These links are provided solely as a convenience to you and as an additional avenue of access where you will leave this Website. Dee Zee has no control over the content of Linked Sites and does not assume any obligation to review any Linked Sites. Inclusion of Linked Sites should not be viewed as an endorsement, approval or sponsorship of the content of Linked Sites. Dee Zee is not responsible for any losses, damages or other liabilities incurred as a result of your use of any linked sites. Any activities in which you engage in connection with a Linked Site are subject to the privacy policy, conditions of use and other terms imposed by the operator of the Linked Site.

      Trademarks and Copyrights

      Trademarks, logos and service marks displayed on this site are registered and unregistered trademarks of Dee Zee, Inc., its licensors or content providers, or other third-parties. All of these trademarks, logos and service marks are the property of their respective owners. This site and all of its content, including but not limited to text, design, graphics, interfaces and code, and the selection and arrangement thereof, is protected as a compilation under the copyright laws of the United States and other countries.

      LIMITATION OF LIABILITY

      YOU ACKNOWLEDGE AND AGREE THAT YOU ASSUME FULL RESPONSIBILITY FOR YOUR USE OF THE SITE. YOU ACKNOWLEDGE AND AGREE THAT ANY INFORMATION YOU SEND OR RECEIVE DURING YOUR USE OF THE SITE MAY NOT BE SECURE AND MAY BE INTERCEPTED BY UNAUTHORIZED PARTIES. YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SITE IS AT YOUR OWN RISK. Dee Zee, Inc. DISCLAIMS ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES CONTAINED WITHIN ELECTRONIC FILES AT THE WEB SITE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY DAMAGES WHATSOEVER, AND IN PARTICULAR THE COMPANY SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOSS OF REVENUE, OR LOSS OF USE, ARISING OUT OF, OR RELATED TO, THIS WEB SITE OR ANY OTHER WEB SITE OF THE COMPANY OR THE INFORMATION CONTAINED THEREIN, WHETHER SUCH DAMAGES ARISE IN CONTRACT, NEGLIGENCE, TORT, UNDER STATUTE, IN EQUITY, AT LAW OR OTHERWISE. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY OF THE ABOVE CLAIMS OR ANY DISPUTE WITH DEE ZEE IS TO DISCONTINUE YOUR USE OF THE SITE.

      Indemnification

      You agree to indemnify, defend and hold harmless Dee Zee, Inc. and its affiliates and their officers, directors, employees, contractors, agents, licensors, service providers, subcontractors and suppliers from and against any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising or resulting from your use of the site and any violation of these Terms of Use. If you cause a technical disruption of the site or the systems transmitting the site to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising or resulting from that disruption. Dee Zee, Inc. reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with Dee Zee, Inc. in the defense of such matter.

      Entire Agreement

      These terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement.

      Changes to These Terms of Use

      Dee Zee reserves the right, at its sole discretion, to change, modify, add or remove any portion of these Terms and Conditions, in whole or in part, at any time, by posting revised terms on the site. It is your responsibility to check periodically for any changes we make to the Terms. By continuing to use this Website after we post any changes, you accept this agreement, as modified.

    • PRIVACY POLICY
      This privacy policy sets out how Dee Zee, Inc. uses and protects any information that you give when you use this website. Dee Zee, Inc. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy statement. Dee Zee, Inc. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

      What we collect

      We may collect information from you when you place an order or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

      What we do with the information we gather

      We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
      • To personalize your experience. Your information helps us to better respond to your individual needs. We may use the information to customize the website according to your account activity.
      • To improve our products and services. We continually strive to improve our website offerings based on the information and feedback we receive from you.
      • To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
      • To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
      • To send periodic emails. Your email information will be used to send you items including, but not limited to, promotions, product information, special offers, surveys or other information which we think you may find interesting or useful.
      • For market research. We may contact you by email, phone, fax or mail to better understand market tendencies based on your demographic information supplied.

      Security

      We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information on our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

      How we use cookies

      A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

      Links to other websites

      Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible or liable for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. We also must disclaim any responsibility for the content and activities of any posted linked sites. We do, however, seek to protect the integrity of our site and welcome any feedback about your experience with these linked sites.

      Controlling your personal information

      You may choose to restrict the collection or use of your personal information in the following ways:
      • If you wish not to partake in receiving Dee Zee, Inc. direct email marketing materials, you have the option to not be included when completing any personal information form. When asked if you would like to be sent updates via email, you must select “No” to avoid any further contact from Dee Zee, Inc. regarding marketing programs via email.
      • If you have previously agreed to us using your personal information for direct email marketing purposes, you may change your mind at any time by electing the feature to opt out at the bottom of any received email.

      We will not sell, trade, or otherwise distribute your personally identifiable information to third parties. Your information is fully protected confidentially unless, however, we have your permission, comply with the law, enforce our site policies or protect our rights, or others rights. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses via demographic data. If you believe that any information we are holding on you is incorrect or incomplete, please log-in to your account to adjust or email us as soon as possible utilizing information under our Contact Us link. We will promptly correct any information found to be incorrect.

      Your consent

      By using our site, you consent you have read and understand our written privacy policy for this website.

      Terms and Conditions

      Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

 
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