Dee Zee, Inc. strives for your satisfaction and offers a 30-day Return Policy from date of product receipt. Returns are subject to conditions specified in the Return Policy.
All Dee Zee products ship using standard ground service to the contiguous United States. In-stock products typically ship within two business days from order placement. A physical address must be used for delivery by small parcel and common carriers. Products cannot be delivered to a PO Box or respective military base addresses.
Some Dee Zee products are required to ship via truck freight (LTL) if the item exceeds the maximum dimensions and/or weight for small parcel carriers. The freight carrier for your order will be selected based on your regional location and may require additional handling and transit times.
The LTL carrier will call you to schedule a delivery appointment, so please include your daytime telephone number on the order. Customers that cannot be reached for a delivery appointment will be responsible for all shipping charges, storage fees, and restocking fees.
The products will be delivered to the ground level exterior of your home. Someone 18 years of age or older must be present to inspect and sign for the delivery of the order.
You will receive an email notification upon shipment of the product identifying the carrier and corresponding tracking number. Multiple products on a single order may result in separate tracking numbers and/or carriers.
*Orders shipping to the state of Iowa (IA) or Washington (WA) will have sales tax applied.
Website ordering is only available for the contiguous United States. We are unable to ship to APO/FPO addresses, PO Boxes, Alaska, Hawaii or unincorporated US territories. Please reference our Dealer Locator to find a dealer near you or contact customer service for more information at 1-800-779-2102.
FREE SHIPPING OFFERS
Free shipping offers may be available for qualifying orders. Dee Zee reserves the right to enable or change free shipping offers at any time. Orders must meet any published requirements to qualify for an adjusted total in the shopping cart during check out.
Free shipping is limited to orders within the contiguous United States. All shipping offers exclude Canada, Alaska, Hawaii, unincorporated US territories, Puerto Rico, APO/FPO orders, and international orders.
Orders that are undeliverable may be subject to all shipping costs, even those orders previously qualifying for free shipping. Shipping charges will be deducted from the credit if the customer can't be reached and/or bad contact or delivery information was provided on the order.
Dee Zee makes every effort to portray items as accurately as possible within the online catalog. In the event an item is published with an incorrect price, Dee Zee reserves the right to refuse or cancel products on the order that were listed incorrectly. Dee Zee also reserves the right to cancel such products at any stage during the order. If the credit card authorization has been captured, Dee Zee will issue credit for the same amount back to the same credit card for the canceled item(s).
Published stock quantities and lead times are not guaranteed and only to be used for general reference. You will be notified via email if a product on your order is currently on backorder, including an estimated shipping date. Note: Shipping date estimates are not guaranteed and subject to change. We strive to carefully build and ship backorder products as quickly as possible.
A secondary email will be sent when items on your order have been shipped and will include all carrier and product tracking information. Your shipment may include separate tracking numbers if your order consists of multiple items.
Aging backorder items may require future credit card authorizations. Customer service will contact you with an update and the authorization will be replaced with an updated transaction. Your initial authorization will be fully reversed. Note: this is not a charge to your credit card and the authorization only places a hold for the funds required to fulfill your order.
Any orders requesting to be canceled must be carried out prior to preparing the shipment of your ordered products to receive full credit. Order cancellations can only be accomplished by contacting a customer service representative at 1-800-779-2102. Your order status will be verified to determine the aforementioned criteria.
DEE ZEE RETURN POLICY
Items must be returned in new condition with all original packaging, literature, hardware, and parts. Products that have been opened or installed are subject to inspection to determine the percentage of credit. There is a 15% restocking fee on all returned merchandise.
Installation and shipping expenses cannot be claimed for credit and are non-refundable. This applies to all exchanges, returns or warranty claims. Customers are responsible for all return shipping charges during exchanges or returns. See the Defective Merchandise or Damaged Shipment sections below for any exceptions.
Prior to shipping any product back to Dee Zee, a Return Goods Authorization Number (RGA#) is required. This number will allow Dee Zee to track and identify your product return as it is processed thru the return/exchange system.
All returns must be received within 14 days from the date of an issued RGA# and returns/exchanges must be initiated no later than 30 days from receipt of the product(s).
REPLACEMENT PARTS RETURN POLICY
All replacement piece parts are non-returnable and non-refundable. This includes, but not limited to, tool box latches, shocks, strikers, keys, hooks, gaskets; running board/nerf bar step pads. Please call 1-800-779-2102 if you have fitment questions. All first-line products are covered under Dee Zee's full Warranty Policy.
OUTLET SPECIALS RETURN POLICY
Products identified with blemishes or imperfections are non-returnable and non-refundable items. These sales are final.
To initiate a return, you must call 1-800-779-2102 to request your RGA#. Be prepared to provide your order number and the reason for your return to process accordingly.
Ensure your product is packaged appropriately to avoid any shipping damages. Utilize the carrier that delivered the original package. Place the RGA# provided clearly on a pre-paid packing label for the appropriate carrier. Ship the item to the address provided by the representative during receipt of your RGA#.
All returns must be received within 14 days from the date of an issued RGA# and we suggest you insure all returns for the full purchase price of the product. Products arriving damaged are subject to returning percentage of credit. Your package will be refused if it arrives without a posted RGA#. Original and return shipping charges are non-refundable.
Orders that are undeliverable or rejected without cause may be subject to all shipping costs, even those orders previously qualifying for free shipping. Shipping charges will be deducted from the credit if the customer can't be reached and/or bad contact or delivery information was provided on the order.
It may take up to 10 business days once your return is received to evaluate and process for return credit.
In the event the product was damaged upon delivery, notify a customer service representative within 72 hours of the arrival of the delivery at 1-800-779-2102. Make notes of any shipping damage with the delivery carrier if you recognize obvious product damage during arrival inspection. If you elect to refuse the delivery, please promptly notify customer service.
A representative will issue a call tag to have your item picked up and provide an RGA# with instructions to carry out the return via the appropriate carrier. Please prepare the package for pick-up and save a copy of the new tracking number in case it is needed during your claim.
Once the damaged product is received, your replacement product will be shipped out as soon as possible. You will be notified via email for any backorder status on replacement products and new shipment tracking information.
We apologize for any inconvenience or delays that shipping damages may cause. Only product exchanges will be granted in incidences of shipping damage. If a refund is requested, all applicable restocking fees and return shipping fees will apply as standard return procedure.
All new Dee Zee products are protected from manufacturer defects under our full Warranty Policy. If your purchase arrives in a condition reflecting a manufacturing defect, follow the standard return procedure.
Installation instructions for all part numbers can be downloaded online. Enter the part number in the search criteria to draw up individual instructions. Note: Some universal fitting parts such as storage boxes, transfer tanks, replacement parts, and accessories do not have installation instructions.